Refund policy
Return and refund policy
Vellobase
Operated by AJCD, L.L.C.
80 ROYAL PALM POINTE SUITE 300
VERO BEACH, FL 32960
United States
E-mail: help@vellobase.com
Card statement descriptor: VELLOBASE
1. Overview
This Return and Refund Policy applies to purchases made through Vellobase.com and is operated by AJCD, L.L.C.
Products sold through Vellobase are supplied through third-party suppliers and are shipped directly from China. Vellobase does not require customers to physically return products as part of the refund process.
This policy does not limit any mandatory consumer rights that apply under the laws of the country or jurisdiction where the customer resides.
2. Refund request period
Customers may request a refund within 30 days from the date of delivery of the order.
To request a refund, the customer must contact help@vellobase.com within the applicable period and provide:
-
The order number.
-
The customer's name and email address.
-
A description of the issue or reason for the request.
-
Photographs of the product where requested or where the request concerns damage, an incorrect item, or dissatisfaction with the product.
The date of delivery is determined using the available carrier delivery information.
3. Circumstances in which a refund may be approved
A refund may be approved in the following circumstances:
-
The product arrives damaged.
-
The wrong item was supplied.
-
The order has not been delivered after the maximum stated delivery period.
-
The customer reports dissatisfaction with the product within the applicable 30 day period and provides photographs of the product when requested.
Vellobase may request reasonable information or photographs necessary to assess the request.
4. No physical return required
Customers are not required to send products back to Vellobase or to any supplier in order to receive an approved refund under this policy.
If a refund is approved, Vellobase will instruct the customer that the product may be kept or discarded at the customer's discretion.
No physical return of the product is required for an approved refund under this policy.
5. Refund method and processing time
After a refund has been approved, the refund will be issued to the original payment method used for the purchase.
Vellobase will process the refund within the applicable processing period, and the refund is expected to appear on the customer's payment statement within 5 to 10 business days after approval.
The time required for the refund to appear may also depend on the customer's bank, credit card issuer, payment provider, or other financial institution.
The transaction may appear on the customer's payment statement under the name VELLOBASE.
6. No excluded products
Vellobase does not designate any product category as categorically ineligible for a refund under this policy.
Eligibility remains subject to the applicable refund conditions described above and to any mandatory consumer rights that cannot legally be excluded.
7. United Kingdom consumer cancellation rights
For customers in the United Kingdom, nothing in this policy limits statutory consumer rights under applicable UK consumer protection legislation.
For qualifying online distance contracts, UK consumers generally have a statutory cancellation period of 14 days. A consumer may exercise the cancellation right by clearly communicating the decision to cancel to the trader. The statutory rules also establish requirements concerning reimbursement following cancellation.
Vellobase voluntarily provides a 30 day refund request period under this policy, subject to the conditions stated above. Where a mandatory statutory right provides a different or greater protection, the statutory right will apply.
8. Statutory rights
Nothing in this policy is intended to exclude, restrict, or replace any consumer guarantee, statutory cancellation right, refund right, remedy, or other protection that cannot lawfully be excluded under applicable law.
9. How to contact us
All refund requests and questions concerning this policy should be sent to:
AJCD, L.L.C.
Vellobase
80 ROYAL PALM POINTE SUITE 300
VERO BEACH, FL 32960
United States
help@vellobase.com
Card statement descriptor: VELLOBASE