Shipping policy

Vellobase
Operated by AJCD, L.L.C.
80 ROYAL PALM POINTE SUITE 300
VERO BEACH, FL 32960
United States
E-mail: help@vellobase.com

1. Shipping origin

Products purchased through Vellobase.com are shipped directly from China through third-party suppliers and fulfillment providers.

Vellobase is operated by AJCD, L.L.C. in the United States, but the physical shipment of products may originate in China.

2. Order processing

Orders generally require 1 to 3 business days for processing before shipment.

Processing includes order verification and preparation for shipment by the applicable fulfillment provider.

Business days generally exclude weekends and applicable public holidays.

3. Delivery time

The estimated delivery time is:

14 to 28 business days after shipment.

The delivery period begins after the order has completed processing and has been shipped.

Delivery estimates are not guarantees. Actual delivery time may vary because of customs clearance, carrier operations, weather, public holidays, transportation disruptions, incorrect or incomplete delivery information, or other circumstances outside Vellobase's reasonable control.

4. Tracking

Where tracking information is available, Vellobase or its fulfillment partners may provide tracking information by email or through the order process.

Tracking information may take time to become active after shipment.

Customers should ensure that the shipping address provided at checkout is complete and accurate.

5. Multiple packages

An order may be shipped in multiple packages.

Products may be shipped separately because different products can be fulfilled by different facilities or because products are processed separately.

As a result, items belonging to the same order may arrive on different dates and may have different tracking information.

6. Customs, duties, and import charges

Because products are shipped from China, shipments may be subject to customs procedures, import duties, taxes, brokerage fees, or other charges imposed by the destination country.

Any customs duties, import taxes, brokerage fees, or other import-related charges imposed by the destination country are the responsibility of the customer.

Vellobase does not control the amount or timing of charges imposed by customs authorities or other governmental agencies.

7. Address accuracy

Customers are responsible for providing an accurate and complete delivery address.

If an address is incomplete or incorrect, delivery may be delayed, redirected, returned, or otherwise affected.

Customers should contact help@vellobase.com as soon as possible if they discover an address error after placing an order.

Vellobase cannot guarantee that an address can be changed after an order has entered processing or shipment.

8. Delivery delays

Delivery may take longer than the estimated period because of circumstances including:

• Customs clearance.

• Carrier delays.

• Weather conditions.

• Public holidays.

• Transportation disruptions.

• Incomplete or incorrect address information.

• Local delivery conditions.

• Government restrictions.

• Other circumstances outside Vellobase's reasonable control.

9. Orders not delivered within the maximum estimated period

If an order has not been delivered after the maximum stated delivery period, the customer should contact help@vellobase.com.

Subject to review and the applicable Return and Refund Policy, an order that remains undelivered after the maximum stated delivery period may qualify for a refund.

10. Shipping-related refunds

Where a refund is approved because an order was not delivered after the applicable maximum delivery period, the refund will be processed to the original payment method.

The customer will not be required to return any product as part of an approved refund.

11. Contact information

For questions regarding shipping, tracking, delivery, or customs, contact:

AJCD, L.L.C.
Vellobase
80 ROYAL PALM POINTE SUITE 300
VERO BEACH, FL 32960
United States
help@vellobase.com